Phyllis Drucker
Speaker, Writer
Service Management Industry Leader
Lifetime Achievement Award Winner, HDI 2023
Services:
Keynote and professional speaker
Corporate event facilitator
SEO and website content
Upcoming Classes
Tue, Jun 11Virtual Instructor Led SessionJun 11, 2024, 9:00 AM EDT – Jun 13, 2024, 3:00 PM EDTVirtual Instructor Led Session
Time is TBDVirtual or On-Site Classes are AvailableTime is TBDVirtual or On-Site Classes are Available- Mon, Sep 11Virtual link provided on paymentSep 11, 2023, 9:00 AM EDT – Sep 13, 2023, 4:30 PM EDTVirtual link provided on paymentSep 11, 2023, 9:00 AM EDT – Sep 13, 2023, 4:30 PM EDTVirtual link provided on paymentHow would you like to build a service portal your customers will love? This course teaches all the basics you need to be successful in launching or improving your portal. Introductory special: $750 (Discount available to ATOs)
Join Me...
Thursday, April 11: During this webinar, we’ll look at the impact of AI and other emerging technologies on human-centered support design, focusing on the service portal. This session covers the foundational elements of building a human-centered service experience and how emerging trends will impact that design. Join me on BrightTALK!
Monday, April 28: Innovating the Service Portal Workshop
A one-day version of the class covering service portal design, humanized design techniques, and other tips & tricks for creating a service portal your customers will love! This session sold out in November at Service Management World, so register today!
To drive eyes to a website, an organization needs content that can be picked up by search engines.
But great content takes time and many businesses don't have the skill sets needed to build the content.
As an experience website copy writer, Phyllis will provide your content:
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Website landing pages
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White papers
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Reference guides
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Blogs
Explore Blogs
